Terms and Conditions

Tourism Services include activities, guest accommodation, and any other services and facilities purchased from or through Musangano Lodge. Musangano lodge is duly incorporated under the laws of Zimbabwe. It offers a range of tourism facilities including but not necessarily limited to activities, excursions, guest accommodation and transport (hereinafter referred to as “Tourism services” on the following terms and conditions.

The tourism services purchased from or through the company are subject to an element of unpredictability. Accordingly, the company reserves the right to modify or vary or, if necessary, to cancel any of the tourism services procured from or through it in order to adapt to changed circumstances or to enhance the experiences afforded to the client or to protect the clients well-being.

The nature and location of the services purchased from or through the company entail an element of hazard, which may result in any of the following: death, illness, injury, discomfort, inconvenience, disappointment and/or property being stolen, lost, destroyed or damaged.

A client of the company may at any time be precluded from using or participating in any of the tourism services purchased from or through the company if, in the opinion of an employee or representative of the company, the physical or mental condition of the client renders him incapable of caring for himself, a hazard to himself or herself or other clients, or objectionable to other clients.

The company shall not be liable for damages in respect of any loss whatsoever suffered or expenses incurred by a client by reason of:

4.1. any modifi cation, variation or cancellation of any tourism services as provided in Clause 1; or
4.2. any hazard described in Clause 2; or
4.3. the client being precluded, in terms of clause 3, from using or participating in any tourism services.

The guest, by signing this registration card, warrants that he is duly authorized to sign for and bind all persons represented by him or for whom he is responsible (his party) to these conditions of residence and failing such authority, agrees to be personally liable for all amounts arising from the residence of himself and his party at the lodge.

Any reasonable complaint about any services, facilities, activities, excursions and expeditions offered by or procured through Musangano Lodge must be made in writing and handed to an appropriate representative of Musangano Lodge immediately, or forwarded to the nearest offi ce of the company within 14 days after checking out of the lodge.

The guest hereby agrees on behalf of himself and the members of his party:

7.1. to pay not later than the time of departure (unless prior written arrangements have been made with management) the room rate which has been determined by the lodge for the period of residence, the costs of food, beverages and any other amounts relating to such residence together with VAT (if applicable) incurred by the guest and his party during his stay in the lodge. Periodic payments must be made if the amount exceeds the credit limit designated by the lodge, and accounts are payable on presentation.

7.2. a certifi cate from the lodge manager shall constitute proof of indebtedness of the guest and/or his party and of the particulars therein for all purposes including any action instituted by the lodge against the guest and/or his party.

7.3. that after his departure, the lodge may retain goods left behind by him and/or his party authorises the hotel after giving one month’s notice to the address registered by the guest of its intention to do so, to sell same, privately or publicly, at the lodge’s discretion at such price as the lodge may determine and offset proceeds of such sale against possible indebtedness of the guest for those proceeds failing which they shall be deemed to have been forfeited to the lodge.

7.4. that as a condition of his residence at the lodge that the lodge shall not be responsible for any injury to or death of any person or the loss or destruction of or damage to any property upon the premises, whether arising from fi re, theft or any cause and by whomsoever caused or arising from the negligence (gross or otherwise) or a wrongful act of any person in employment of the lodge.

Notwithstanding the aforegoing the lodge shall have the right of instituting all or any proceedings with regard to such stay in the lodge subject to the laws of Zimbabwe and the jurisdiction of the High Court of that country.

Testimonials

Luxury, tranquility and good value with an African ambiance

Musangano Lodge is the perfect place for an away from it all break, a honeymoon, or as a base from which to explore the beautiful, green parts of Zimbabwe's Eastern Highlands. It's set in woodland grounds, and at night you can sleep in your own Hansel and Gretel thatched cottage in the woods, under a dark starry night sky where the milky way appears as bright as it was above the UK 50 years ago. The food is excellent and you will receive 5 star personal attention from the friendly staff.

Stayed February 2016, travelled as a couple
John P from UK

Holiday at Musangano Lodge

Musangano Lodge is just the place to be if you are looking for a quiet environment where there is peace & tranquillity. Despite the current economic challenges prevailing in the country at the moment, the Lodge was able to provide the best of service to my family during our stay there. The staff were very friendly & ready to assist at all times, the room was freshened up timeously each day & Musangano Lodge has now become our home away from home each time we visit Mutare & we look forward to every visit as a family.

Stayed December 2015, travelled with family

Pauline K

Great Service

Spent a few days here recently and found an incredibly dedicated team headed by Bright . During the course of our stay they went out of their way numerous times to ensure we had a great stay ! Thank you so much guys !

Stayed January 2016, travelled as a couple

Brett H

Excellent Place

Musangano Lodge was beautiful. We went as a group of two familes, and stopped there for a night on our way to Vilanculous, Mozambique. The people were great, the accommodation was so cozy and welcoming and the place was so quite and peaceful. I would love to go back to spend a few more nights.

Stayed December 2015, travelled with family

Aryana D from Lusaka

Musangano is the place to stay

From the time you check in and they show you to your room you know you are in good hands. The place has the ambience of a home away from home. Each of the Lodges is very private and once had a party of 8 over the weekend and we had a blast. The place is very secure. Watching the sunset from Musangano is very therapeutic, and I would drive from wherever I was to go back to the Lodge and watch the sunset while liquidating a cold Zambezi. Make sure you don't breakfast that is the best part to get you going in the morning. Why would anyone stay anywhere else? Musangano is the place you can stay, work and play.
Shumba_Yemanyika
Oakville, Canada, 2011

Incredible Destination!!!

We recently went to Musangano over New Year and had the most incredible time while we were there, the Lodge we stayed in was stunning (Mupembere), the staff were friendly and efficient and were always happy to help us where needed!!! As an agent, I am so impressed by Musangano, we will definitely be back and I will be sending many of my clients to you!!
Thank you for an amazing holiday!!!

Kelly_Anne293760
Harare, Zimbabwe

reviewed January 4, 2012

Great Place for Professional People to Spend time refreshing their minds

Great Place, good views, well located about 30km out of Mutare, deep in mother nature. Very private lodges, mind refreshing scenery, great service, very comfortable and well maintained rooms, clean, good quality food, lovely pool area. Walking trails and cycle tracks, bird viewing, clean camping site available. Stayed August 2015, travelled as a couple

mrn870
Harare
Zimbabwe

Honeymoon

Amazing place...stayed in Mukwa Lodge which had a beautiful view from the balcony..quiet and serene and has the most friendliest of staff..I would like to give a special thanks to Bright which made it all happen!would most definitely recommend this place to friends and looking forward to another stay.


Stayed in October 2015 on honeymoon

Safeer Suleman

Harare
Zimbabwe

Such a welcoming
yet secluded environment

Beautiful, spacious, well-equipped lodges with personable staff and some lovely walks in the vicinity. Very kid friendly with a pool and playground. Very good food in PuMuchataka Restaurant on the grounds if you need a break from self-catering

Stayed July 2015, travelled with family

JayPie 67
from Vancouver Canada

Peaceful, serene and at one with nature and the surrounds

One of the most peaceful, simple and qualitative places I know. The design of the facility is truly African and yet the finesse and finish is truly modern and world class. The service is matched by few other resorts and the restaurant serves quality flavourful food. I recommend this facility for conference and for family relaxation and personal retreat...especially personal quiet time to work or relax.

Tino Bere
Harare, Zimbabwe

reviewed February 24, 2011

Amazing Lodge (I)

We had a one night stay over ay Musangano Lodge in Zimbabwe. It was absolutely amazing!! We arrived late at night and they were done for the night, but they woke up and came to meet us with a smile even. They were so kind. The family lodge with three bedrooms and full kitchen and living area was so great. It was clean, comfortable, beautifully decorated. I can't say enough about how wonderful it was. [...]


Stayed October 2015, travelled with family

JDB7 from Seattle

Amazing Lodge (II)

[...] The next morning we woke up and were shocked at the beautiful view we had of the valley right off the cool front patio. We sat there and just took it all in, it was spectacular. We ate at the restaurant they had there and loved it! It's beautiful and the food was wonderful. We checked out and the front desk people were so kind and friendly and really wanted to make sure we had a good time! It was definitely a five star rating lodge! I would very highly recommend this lodge!


Stayed October 2015, travelled with family

JDB7 from Seattle
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